Monday, April 25, 2011
Public Health Leadership-Evaluation
Wednesday, April 13, 2011
Public Health Leadership and Communication
Sunday, March 27, 2011
Lean Thinking in Healthcare
Sunday, March 20, 2011
Performance Management- Baldrige Award Winners and the Balanced Scorecard Approach
The positive aspect of the Balanced Scorecard approach is that it looks past simple financial results to the overall big picture of what is going on in the organization overall. This is especially important in businesses that are publically traded since there is a perverse incentive to take actions that “improve performance” on financial statements in the short run but in the long run jeopardize the competitive advantage and growth of the company. An example of this would be a government contracting services firm that dumps employees to reduce their immediate short term cash obligation to pay salaries, but later finds itself unable to bid competitively on new service contracts because they lack the people with skill sets to fulfill the contracts. Under the balanced scorecard, leadership should consider the customers perspective, the financial perspective, the internal business perspective, and the innovation and learning perspective.
The customer’s perspective has to do with how the external public (customer) views the company. An example would be how people view their iPad in comparison to how people view their Dell Streak. If you are Apple, your relationship with iPad users is going well; if you are Dell, your relationship with Streak owners is pretty dispassionate. The status of the relationship with the customer is essential when considering the future of a business. Just as the current status of a marriage relationship can tell us about the future of that marriage relationship, the current status of the company’s relationship with their customer base can be useful in predicting the probable future status.
However, current reality is not 100% predictive of future reality. This is why it is important for companies to consider innovation and learning perspective. Just as people grow and change over time, products and services demanded by the market grow and change over time. To know if the relationship with the customer will last over time, companies must proactively seek out new knowledge and trends. In terms of competitive advantage, companies should strive to be a market leader instead of a market follower in order to achieve maximum financial results. An example of this is Apple. People didn’t know they needed the iPhone until after Apple shared this information with them. All the other companies that produced similar products after Apple could only compete on price, since their product was not considered innovative by the market.
Financial reality is still important, however. Only through adequate cash flow and profitability can the business continue to exist and respond to its internal and external publics. The internal business perspective is critical in evaluating overall business performance. A company such as Starbucks is selling a product, but it could also be argued that they are also selling an experience. Part of that experience is the customer’s interaction with the staff. If companies are not adequately investing in their employees through wages, benefits, training, and the creation of a positive work environment, it is probable that employees will become resentful over time and seek out alternant employment options. For a services or knowledge based company, it is ESSENTIAL that the internal perspective of employee relationship management is prioritized. If the company is more a manufacturing type of firm, the internal business perspective may emphasize productivity or manufacturing excellence.
Since the creation of the managed score card requires data, and data must be generated and organized, it would be good if healthcare entities had a way to integrate external quality measures (from Medicare and the Joint Commission National Patient Safety Goals) in their internal management and processes. I looked at Poudre Valley Health Systems, AlantiCare, and Mercy Health System’s performance measure on their Baldridge applications. One thing I found across the board was that they all commented on how they assure data integrity, security, and HIPPA compliance. The timeliness of the data collection and review are necessary in order for the information to be actionable. By reviewing performance on a frequent basis, health entities can take corrective action to address areas where they are not performing at an adequate level.
Saturday, February 26, 2011
Graduate Level Health Economics Essay Final
Three question final- free term papers- free downloads-, health economics, Medicare Part D, moral hazard, market failure, health insurance
- Drawing on the webinars, webcasts, class discussions, and the book chapters, describe the relationship between high deductible health plans and the concepts of consumer surplus, moral hazard, and welfare loss. (35 points)
Consumer directed health plans (or high deductable health plans) first emerged in the United States market at the end of the 1990’s. This health insurance instrument differs from traditional managed care in having higher annual deductibles, often being linked to health savings accounts, and allowing consumers to experience the costs of their heath care choices until they meet their high annual deductable. The obvious advantage to the consumer of such a high deductable plan is that it allows for lower premiums. Indeed, this is a much more attractive product for healthy individuals that are unlikely to face significant health care needs but who wish to insure against catastrophic losses- such as those that would occur from the sudden onset of a deadly disease. Proponents of high deductable plans argue that these plans incentivize more responsible consumer behavior, and that consumers/patients who face the full costs of their choices will make more intelligent, less wasteful decisions. Opponents argue that because consumers/patients face the full costs of their health care choices until their deductable is met, they may be disincentivized to seek proper preventive care, may be less compliant with prescribed medications, and may actually cost the system more because they will not seek care until their health situation requires aggressive interventions.
Understandably, these issues have significant societal welfare loss implications. Consumer surplus refers to the difference in price between the maximum price the consumer is willing to pay for a product and the actual price they pay for said product. Moral hazard refers to the change in behavior when the entity that is protected from risk by an insurance instrument behaves in a different way than they would if they did not have said policy in place to protect them from the cost affects of their behavior. Welfare loss occurs when there is an incorrect allocation of resources in which society does not reach its maximum utility. Welfare lost can be borne by consumers, society, or producers.
Theoretically, consumer driven health care plans decrease moral hazard because beneficiaries are less protected from the costs of medical care and therefore less likely to create exposure to the risk of high medical bills. By the same token, consumer driven health plans may create favorable selection as consumers with known health problems opt for higher cost, lower deductable plans. There is some possibility that consumer driven health plans could create a consumer surplus because consumers would be willing to pay higher premiums. On closer examination, this would not truly be considered a “consumer surplus” because the higher cost premiums would provide more coverage; a true consumer surplus is only created when market price is artificially less than the true market equilibrium price. Whether consumer driven health plans create a net welfare loss depends on whether they create net costs or benefits for society overall.
- Harford identifies three key considerations that are important for markets to work and uses these to comment on how to improve our health system. What are those key considerations and how does he weave them into a strategy to fix our current health care system. (35 points)
In order to function efficiently, markets must operate in a state of perfect competition. Perfect competition assumes that there are proper outputs, outputs are produced efficiently, and that the right quantities of outputs are being produced. There are a number of reasons why the market for health insurance is not competitive in the United States, the primary one being an issue of asymmetrical information. Asymmetrical information promotes adverse selection and moral hazard. There are several activities that insurers can engage in to combat asymmetrical information from their side. These include offering different benefit packages that induce beneficiaries to reveal their information. Additionally, they may establish some sort of “signal” to serve as an indicator of likely beneficiary riskiness. Passing on most of the costs of health care is a way that insurers can reduce moral hazard. However, such products may have limited marketability, since the consumer is buying the insurance to protect themselves from the possibility of unacceptable losses.
The three areas of market failure that are addressed in the text are scarcity power, externalities and imperfect information. Mr. Harford also addresses the issue of fairness, which he argues any humane society would want to address. In the United States, in most urban areas, scarcity power in not a big concern among consumers because there are a number of health care providers who may serve as substitutes for each other. Externalities are an issue in health care because if everyone else’s child has been vaccinated for whooping cough, then it is not really necessary for me to have my child vaccinated because herd immunity will probably protect my child from the possibility of contracting this illness. Inside information is the largest obstacle to achieving a more competitive health care marketplace. The suggestion is that consumers should have information readily available in order to allow them to make better decisions. Patients should have the opportunity to utilize this information by choosing providers and treatments.
The ultimate goal of a well-functioning health insurance/health care market is to give consumers the responsibility and information necessary to make choices about their care, while also incentivizing through their own payments to consume health care wisely. The system described is basically a universally mandated (to eliminate adverse selection) consumer driven health plan with obligatory health savings accounts that roll over and allow savings to accumulate during the lifespan. Health care expenses are paid by the individual out of the HSA- this eliminates the problem of moral hazard. During all phases of life, the individual would only desire to spend the funds on treatments that they are convinced would be beneficial, essentially eliminating the problem of wasteful treatment. To address the problem of social justice, catastrophe insurance would step in at a certain point and pay for the expenses for which no reasonable and responsible person could pay for over the course of a lifetime. This would ensure that less lucrative but socially necessary goods such as burn units or transplants would still be available.
- Medicare part D is the latest in a series of policy adjustments undertaken to deal with catastrophic expenses not covered under Medicare. Discuss the key economic considerations in this the historical case study of the interface between health policy and health economics.
(30 points)
Medicare parts A & B were introduced in 1965 to assist the aged- those 65 and up- in paying for their health care expenses. The benefit design of Parts A & B reflected the social values of the time which included achieving greater income equality and security in old age. Medicare part C was established in the 1980s but became more pronounced in1997 to respond to new care utilization trends in health care markets. Medicare part D was created by the Medicare Modernization Act of 2003 to cover medication expenses. As medical care has advanced since 1965, patients have been living longer and more advanced medications have improved both their quality of life and functioning. Medicare part D came into force in 2006 with premiums and benefits managed by private firms. However, the cost of the program is still heavily subsidized by federal funding. The design of the program reflects its bipartisan support and populist backing. The greater involvement of private firms allows for amore market based approach to managing benefits. Furthermore, the creation of the “doughnut hole” helped limit the expense of the program and theoretically should have incentivized seniors to manage this benefit efficiently.
In the 2003 benefit design, enrollees had to first meet a $250 deductable and they pay a 25% co-pay for expenses between $250 and $2,500. From $2,500 to $5,100 enrollees were responsible for 100% of the cost. After reaching the $5,100 annual cut-off, the government would resume cost sharing, picking up 95% of cost. However, since Medicare has some features of a wealth redistribution program, the impact of this “cost-limiting” mechanism had the biggest impact on those least able to bear the burden. In order to gain support from senior citizens (who tend to vote en masse), part of the Affordable Care Act included a voucher payment to people who “fell inside the doughnut hole” as well as phased in benefits that will help lessen the percentage of the cost of brand-name medications that is paid by the consumer.
Unfortunately, many experts agree that Medicare as it exists is unsustainable and lacks efficiency incentives. Medicare Parts A & B have reimbursed providers through a fee-for-service structure that has incentivized overtreatment and waste. The text offers several possibilities for extending the viability of Medicare. These include raising the age of eligibility, reducing the rate of increase in payments to Medicare providers, increasing the payroll tax that funds Medicare Part A, increasing Part B premiums, scaling the Part B premiums to beneficiaries incomes, transforming Medicare from a defined benefit to a defined contribution program, and changing Medicare to an income related program. Most of these options are unpopular with senior citizens who feel that they have paid into the system their entire lives and that they deserve the benefits they are receiving. Reforms are also unpopular with Baby Boomers who are approaching the age at which they will begin to benefit. Ultimately, the fate of Medicare may be decided by Generation Xers and Yers when the programs are on the brink of bankruptcy because only then might public will be strong enough to confront the gravity and complexity of the Medicare situation.
Wednesday, February 16, 2011
I Was a Fat Kid.....
Last night as I was getting in bed my husband said to me, “I think you gained 5 pounds but I think I gained 3 pounds.”
Is he an ass, or is he just being observant?
Body dysmorphic disorder is “a type of chronic mental illness in which you can't stop thinking about a flaw with your appearance — a flaw that is either minor or imagined. “ However, I think there is a different class of people- the formerly fat kids- who also suffer from a type of body image issue.
I was the fat kid. The kid no one would sit next to. The kid who was put on a diet and not allowed to have ice cream when her brothers got ice cream. Yet nothing my parents said or did helped me stop eating. I had a sweet tooth, and I ate endless amounts of candy. I knew I didn’t want to be fat. But my almost magnetic attraction towards candy overpowered any voice of reason that might have echoed in my head.
When I was 13 I got this book from the library, called “total girls wellness guide” or something like that, and it marked a turning point in my eating and weight issues. This book explained that how much you weighed depended on what you did over time. It also said that exercise could help you lose weight but that if you hadn’t been doing it at all, you should start slowly and build up.
This gentle, incremental approach was beneficial for me, but when I was 15 I became really obsessed with my weight and my body. I hated my body. I felt betrayed by my body. I wanted to be Barbie. Every calorie was counted. I started jogging long distances. I got down to 140 pounds (I’m 5’ 8” so that is a healthy weight for me). But I realized that I was so obsessed with food and exercise, that it had completely taken over my life.
When I started college and started working, my priorities changed. I worried less about not putting to many calories in my mouth and more about just having the money to buy food at all. My weight bounced around in college from a low of 155 to a high of 180. I never took up the obsessive diet or exercise again, but I was watchful. I made sure I didn’t get too big.
The problem is that the voice of criticism in my head was never really silenced. I still worry about getting explosively fat. I still eat things that I don’t necessarily like because I want to manage my weight. Come on, salad is not as much fun as nachos! Everyone knows it’s true! What about you? Have you struggled with your weight? Or do you constantly feel you have to battle negative self-talk about how you look? What have you found useful in improving your body image?
If you are looking for resources to help you improve your self-esteem and body image, womenshealth.gov has some great information about how to cultivate a positive image at this URL: http://www.womenshealth.gov/bodyimage/
Thursday, February 10, 2011
To Wipe or not to Wipe?
I’ve been thinking for a while about hand sanitizers at the gym. I don’t believe in them. I’ve been getting the stink eye from the one remaining person in the gym. However, I possess an almost religious belief that antibacterial products are unnecessary and could possibly be harmful. Now while I am willing to possess such a belief in a supernatural being, faith isn’t really required when it comes to soap because science can tell us about soap.
So I went off in search of the “truth” about antibacterials. The first thing I found was a piece from the New York Times entitled “Be Sure Exercise is All You Get at the Gym.” The story discussed a position statement from the National Athletic Trainers’ Association that stated (among other things) that athletes should bathe with liquid antibacterial soap immediately after using gym facilities. Somehow, I distrusted this information and dug deeper. A 2007 literature review from the Journal of Clinical Infection Disease found that there was a “lack of an additional health benefit associated with the use of (antibacterial) soaps over regular soap.” Other studies have looked at people washing with regular vs. antibacterial soaps over long courses of time. The result: people who used antibacterial soaps had the same level of bacteria living on their hands as people who used “normal” soap.
However, my big concern- that I would be promoting antibiotic resistant bacteria by using antibacterial wipes- appears to be unfounded. Or at least there is limited evidence in the literature to support this notion. I guess we will have to add it to the long list of problems that merit further investigation.
Wednesday, February 2, 2011
Does Common Courtesy Demand?
Last night I made my way to the gym. Just as I had predicted, the gym scene has shrunk predictably. Hot guys I and II were there, running on the treadmill. Just like they were back in November. There are also two African-American ladies who are old timers and they were riding the stationary bikes. I hopped onto the elliptical, and was happily peddling away when a new guy walked in. Now this new guy was older, sort of balding, boring looking. He was wearing pleated pants and they didn’t really work for him. He went in to the locker room to change and came out and got onto the elliptical by me.
Isn’t there a rule somewhere? “Don’t wear too much cologne if you are going to the gym?” This guy reeked. The smell sort of made me nauseas. But I made it to the end of my 30 minutes on the elliptical and the smell wasn’t too bad once I went over to the mat to do my physical therapy exercises.
I’ve been doing pretty well on my fitness regimen. Last week I went to Dr Kim in Annandale and he straightened out my neck with his amazing acupuncture techniques. After that I was able to move all my extremities and get back on track with the cardio workouts. I have been slacking on my PT exercises and I can feel that I really have to work now when I lift my legs. Of course it’s even harder to do them when you have to deal with people wearing stinky cologne.
Friday, January 28, 2011
Questions Outside my Pay Grade
Sunday, January 23, 2011
Pain in the Neck
Have you seen the Celebrex ad? “Bodies in motion tend to stay in motion?” This week my body hit a bump in the road. With the fear of gym overcrowding hanging over my head, I had stopped going to the gym in the morning. I was going every day at 1:40 p.m. (no one there at that time!) and doing 45 or 50 minutes or intense cardio. My goal was to reach 5 miles every time I set foot in the gym. Because of the time constraints of leaving the office in the middle of the day, I had stopped doing my physical therapy and stretching routine. I don’t know if the lack of stretching or Murphy’s law is what set off this problem in my upper back and neck.
On Thursday, I ran into the bathroom just before we left to attend the Surgeon General’s “Call to Action on Breastfeeding”. I was pulling up my pants when I got a sudden stabbing, throbbing “don’t move” horrible pain in my neck. It felt as if it were some sort of muscular spasm. I took my Ultram but to no avail. The pain was still there an hour later as we rolled into the George Washington University auditorium. It must have been bad because all four of my colleagues said the same thing when I walked in: “Are you okay?”
Yes, I was okay…no I really wasn’t. I ran into and out of the auditorium. That Amanda Bookmark was right. There was no signal in the auditorium, which made Tweeting out the messages impossible. I had to go outside and Tweet what I was hearing on the webcast. After the event was over, we went back to the office but I couldn’t leave. Dr. M was supposed to come and give an in-service on the Affordable Care Act. Of course, since it was evident that this was just NOT MY DAY, she couldn’t find us and was half an hour late, which meant that she didn’t finish her presentation in time for me to go see Dr. Kim the acupuncture specialist.
That night, my Darling Spouse gave me a massage….and every night since then. I’ve been doing my stationary bike and physical therapy exercises slow…ly….. religious…ly I don’t want to sustain this sort of injury again.
Monday, January 17, 2011
Dark Clouds Hanging Over Our Heads
They say that part of the process of recovery from love addiction is seeing your partner as he/she truly is. If I were to stop and observe what he does, what I could say is this. He does not seek out information for self study. He does not decide on one vocational goal and stick with it. His ideas seem to jump from one to the next, without predictability or logic. As far as I know he does not pray or meditate or try and get in touch with his higher power. He seems to really hate living in the United States.
What does this mean for me? What does it mean for us? I can’t fault him for wanting to have a job. Everyone wants to have a job. However, you can’t argue for Marx’s theory of work utility in his case because clearly he is unwilling to take any job that would be available, but rather insists that he wants a professional job. Who can blame him? Not me. He deserves a job where people treat each other with decency. But yet he seems to be unable or unwilling to do what he needs to do to achieve his desire: learn English. I have repeatedly suggested that he should not work, but rather dedicate himself to studying English. But his hatred of living in the United States seems to block this idea and he is overwhelmed with the fantasy of making a quick buck and moving back to Bolivia.
I don’t want to move back to Bolivia. There are pros and cons to anywhere you live. Sure, in Bolivia you can take naps everyday and no one seems to get too upset about work never getting done when it is supposed to be done. You can spend all day drinking with your friends and then stumble home and have a nurse come to your house and give you IV ativan when you wake up the next day with the worst hangover of your life. But I don’t want to live that way. I want to feel like my life matters, I want to be intellectually engaged, I want to keep learning for the rest of my life.
Maybe our desires and goals are incompatible. Certainly I can’t make him into someone he’s not just like he can’t make me someone I’m not. Nothing he could say or do would ever convince me that I want to spend my life drinking with my friends or even worse being home with a bunch of babies while he is out drinking with his friends. Does that make either one of us bad people? No, I don’t think it does. Does that mean we aren’t compatible? Only time will tell.
Monday, January 10, 2011
Battle of the Bulge
This past week I ran into a colleague in the kitchen and she and I struck up a conversation around overweight and weight loss. The Jenny Craig commercials are starting to drive me batty and we were discussing why people want a quick fix for their overweight and how we trick ourselves into thinking fad diets can work. She really is religious (it would seem) in her adherence to her diet. Every time I am in there with her she is mixing salad greens with non-fat cottage cheese and non-fat dressing. I, on the other hand stray from the path. This past Thursday night I made hamburgers and since that didn’t satisfy my craving I made a follow up visit Friday night to the local Five Guys. Ummmm, umm, umm! It was like I died and went to burger heaven! Every delicious bite with extra pickles bursting in my mouth. I heard that as you age, your metabolism slows down and let me tell you, I am not looking forward to that! Saturday, I made pancakes for breakfast and then we made roast leg of pork for dinner. Mr. J got out his marinade and “meat tools” and got his leg of pork worked up to garlicky perfection. I did force myself to bike for 30 minutes on Saturday, but I had taken of Friday and I also took off Sunday. Mr. J. loves watching television, so I have to fight that temptation.
“Come snuggle with me,” he says.
How can I resist that kind of temptation? Another 5 minutes on the bike? I’m not so sure I really care that much. The battle of the bulge, people. I keep fighting it day after day.
Sunday, January 2, 2011
Start the New Year Right!
Every year I see the same thing in my gym. January first there are more people there than I have ever seen before. The locker rooms are impossible to navigate, the lines for machines long. That state of affairs continues for the first two weeks of January, and then right around Martin Luther King Day, there is a drop off. Something about the three day weekend makes people’s spirits give out. They give up, back away, let go, throw in the towel. That is when I get my gym back.
So my New Year’s resolution is the following: stay away from the gym for the first 17 days of January. I have a stationary bike, a couple of workout DVDs, and a list of physical therapy exercises. I am gonna work on those for the time being. Having the gym all to myself makes me want to go more. I can count on solace, and on having an elliptical with my name on it the rest of the year.
Health expercts argue about what is the best way to adopt a healthier lifestyle. Today while I was pedaling on my bike someone was on CNN saying that it is better to make a “big” change so you get immediate feedback about your behavior. Still, the Centers for Disease Control have taken the approach of promoting “Small Steps” as the secret to lasting adoption of healthy habits. What works for you? What makes you tick? I am a creature of habit and I like being left alone when I am sweating. That’s why you won’t see me in the gym until Jan 18th :)